Privacy Policy

Last Updated: September 29, 2026

Copper Beech Limited respects your privacy and is committed to protecting the personal information you provide when you visit our website or make a purchase.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to our communications, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order history
Account information
Information you provide when contacting us
Information you provide when subscribing to our email list

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general interaction with the website.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Process payments
Ship products
Communicate with you about your orders
Respond to questions and customer service requests
Manage customer accounts
Send newsletters, promotions, or other marketing communications when permitted
Improve our website, products, and customer experience
Understand website usage and performance
Prevent fraud, abuse, and unauthorized activity
Comply with legal and regulatory obligations

3. Marketing Communications

If you choose to subscribe to our email communications, we may send you information about new arrivals, curated collections, seasonal offerings, promotions, and other Copper Beech Limited updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or other messages related to your purchases.

4. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, understand website activity, maintain shopping carts, and improve your browsing experience.

Cookies may also be used for analytics, advertising, and marketing purposes where applicable.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of portions of the website.

5. Shopify and Service Providers

Our online store is powered by Shopify, which provides the technology used to operate our online store and process certain aspects of your information.

We may also use trusted third-party providers for services such as:

Payment processing
Shipping and delivery
Website analytics
Email marketing
Customer support
Fraud prevention
Website functionality

These providers may process personal information as necessary to provide services to Copper Beech Limited.

6. Payment Information

Payment transactions are processed through payment providers available at checkout.

Copper Beech Limited generally does not have access to your complete payment card information. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

7. How We Share Information

We may share personal information when reasonably necessary to operate our business, including with:

Shopify and our e-commerce service providers
Payment processors
Shipping and delivery providers
Technology and website service providers
Email and marketing service providers
Fraud prevention and security providers
Professional advisors where necessary

We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, customers, website, or business.

We do not sell your personal information as a regular part of our business.

8. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain marketing communications
Request information about how your personal information is processed

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website is not intended for children to provide personal information without appropriate parental or guardian involvement.

We do not knowingly collect personal information directly from children where prohibited by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Copper Beech Limited is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.